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Generally you would contact the FAIS Ombud if you are dissatisfied with the conduct or advice of your Insurance Broker / Intermediary. The FAIS Ombud deals primarily with complaints against the broker.
Physical Address:
Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria 0010

Postal Address:
P.O Box 41, Menlyn Park, 0063

Telephone Number: (012) 762 5000 / (086) 066 3274
Web:, E-mail: