I have sent a thank you to Rachelle but as her manager I would like to say I am over the moon with the service I have received. She is amazing and most times Managers are not aware of how good their staff members are. Thank you for the amazing service she is one in a million and I deal with lots of people.
I would like to sing the praises of Joanne Buchanan and CC&A. The beginning to end process relating to our insurance cover through CC&A has been an absolute pleasure. What a wonderful team. Thank you, Thank you, Thank you..!!
Hi Ingrid, Thank you for wonderful service. Have a great day!
I'd like to bring your attention to the excellent service my husband and I have received from Kogie Gounden at your Kloof branch. She has gone above and beyond her mandate to assist us and, as a result, we will both continue to use CC&A as our preferred insurance brokers.
Thank you Candice for your prompt and efficient service.
Hi Candice, I posted on Facebook how wonderful CC&A is and how well you guys have dealt with my claim from the storm. I gave your name for people to contact. It is amazing how many people are having problems with claims, and still haven’t had any repairs done because the contractors on the insurance’s panel are all too busy.
Good morning, Thank you for outstanding service. Repair was completed by 12pm.
Hi, Thank you so much for your patience. Always good service with your company.
Hi, Rachelle Your service is nothing short of exceptional well done and once again.
Hi, CC&A Insurance has been the best move ever. Melanie is always on the call. Service is great and price is competitive. Highly recommend.
Hi, Just a quick note to compliment Ingrid on her quality service, attention to detail and a wonderful sense of urgency. After chatting to her I scanned the document back to her and her request was “get it to me soonest” so we can process your with request today… this is what I call excellent
Dear Rachelle, Thank you for your professionalism, and going the extra mile to assist.....it talks volumes about you & your Co.
Thank you very much Ronel..!!! Please thank Malcolm and CC&A Team for their excellent service.
Hi Rachelle, I would just like to thank you for all your assistance with the two recent claims I submitted. It's a pleasure doing business with you and you do your company proud.
Thanks Lolly you are an absolute star and such a pleasure to deal with.
Good Morning,, I have just found Rachelle to be fantastic and she is really an asset to your company. She is caring and compassionate which is so wonderful as I am sure that most people dealing with her have suffered some form of loss (like I did). She is very efficient and her communication is excellent. Even if I was offered a much cheaper insurance rate, I would not change companies because of the service that I receive from her. Rachelle is an outstanding employee and of great value to your company.
Hi Candice, Just wanted to say WOW!! Excellent service from you guys early hours of this morning! Huge Thank You and sorry to have woken you. Take care and enjoy the rest of your weekend
Hi Rachelle, Many thanks for your wonderful service! It is greatly appreciated
Hi Bangeni, Many thanks for your assistance with this claim. Your service has been outstanding and your patience extraordinary.
Dear Melanie, Thanks you for the excellent service and feedback. Should have never left you guys.
Dear Rachelle, Thank you very much for ensuring my claim was dealt with so efficiently and promptly The money was paid into my account on Friday. It is service like yours that restores one’s faith in the insurance industry.
Good morning Candice I just want to take the time to thank you for your speedily efforts yesterday, on helping me get my car. Many thanks and have a great day.
Hi Bangeni, A million thanks for taking the trouble to speak on my behalf to Management, and I really do appreciate what you have done.
Hi Candice, I want to congratulate CC&A’s staff for the incredible competence that I experience every time I call your office. The call is answered immediately, I’m put through to the correct person, I get the information required immediately, or soon thereafter by email. This is such a breath of fresh air when dealing with companies today. When I call the bank I have 1 in 5 chance of them answering and when they do I have to press all sorts of buttons and 10 minutes later I’m either at the wrong place and have to start all over again or the call is merely terminated. So I revert to email and then receive 3 varied out of office responses. After threatening, and if I’m lucky, I may get assistance. This accolade is not based on a comparison to other companies but purely on the level of competence experienced that in turn assists all of us to be more productive in what is expected of us. Well done.
Hi Candice, Many thanks once again for your excellent customer service. It is so great dealing with you as everything is prompt and so efficient. Much appreciated.
Kind Regards, Yolandi
Dear Lolly, That is Great! Thanks very much! Also, Thank you for your wonderful service in dealing with our claim. It was a pleasure dealing with you !!
Kind Regards, Bronwen
Hi Lolly, Thank you so much for your impeccable service. I really don't think it could be any better!!
Many thanks Grethe
I hope you, your family and colleagues are well.
I just had to drop you a line today and let you know I was thinking of you and your awesome team at the top of Fields Hill today.
We have our first insurance claim since living in the US. We have a pipe that appears to have burst under the slab of our house. Fortunately we caught it quick and at first glance the damage is minimal. I'm told to expect anywhere between $1,200 and $3,000 for repairs.
So I called the insurance co after getting so many conflicting stories from friends and plumbers in what the best course of action would be.
The insurance company seemed nice enough, but I'm simply a number in this big wheel. They offer no advice in the fear of getting sued and it will take 48 hours for the loss adjuster to contact me.
Our deductible is $1,000 which is pretty standard.
I miss being able to pick up the phone to get good honest advice from friendly humans!
South Africans are such good people!
Have a Terrific Tuesday!
Group Claims Specialist
Hi Mr. Ntombela and Judy
Judy I did say I would keep you updated in respect of developments or any difficulties experienced in regards to the claim however your Insurance Brokers CC&A - Duncan and their Claims Manager Lee Gouws ensured that the claim was dealt with by your insurers with such professionalism and efficiency that the claim has now been finalized.
The service from CC&A was phenomenal.
We have also only experienced exceptional service from them
Thank you Kogie. I really appreciate your good customer service. All the best in the near future
Thank you so much Kogie for your ever present efficient service. Many people tell me to switch to cheaper insurance providers but I continue to get such efficient service with CC&A. Most times it is more than just the money.
The water in the dining room leak is fixed; the water leak in the garden is resolved; the electric fence is fixed; the burglar alarm is fixed; the holes in the wall are fixed; and Merle's car is fixed---and we got the R1000 refunded. A very sincere thank you for so professionally handling this series of disasters---I have said before that you are a STAR---and all the above proves it again.
Amazingly prompt and efficient service. Many thanks.
Thank you, Candice, for your fantastic support with regards to my son’s accident – unbelievable service!
I’m always happy with the service I get from CC&A, especially the lovely Rachelle McIntyre!
It’s such a pleasure dealing with a company like CC&A! Thank you for your efficiency and professionalism.
Bangeni, thanks so much for your prompt and efficient service. I never expected it to happen so fast. Much appreciated!
Over the years I have heard awful stories about the dramas and excuses provided by insurance brokers when submitting claims, but this has been such a straightforward and stress-free experience. While people always complain when things don’t go as planned, they seldom take the time to compliment when the experience is a pleasant one, so I just wanted to take the opportunity of doing that. Many thanks for all your efficiency and assistance!
Thank you for all your help. We really appreciate your kindness and professionalism. Thank you for immediately attending to broken glass – we are really blessed to have chosen an insurer such as CCA. Thank You
Dear Lolly, I can’t begin to express my gratitude and admiration for the wonderful service and assistance I’ve received from you regarding this, and all other claims I’ve had with CC&A You are a superstar. I have and will continue to promote and recommend CC&A to all my friends and acquaintances.
Good day, Thank you very much for the feedback. I would like to put on record that it has been a pleasure dealing with you Bangeni. Many thanks
Hi Ladies I want to say thank you for the passed 10-odd years of outstanding service! I will, without a doubt, continue to recommend your services to all my friends and family, as I have in the past. I don't think you guys appreciate just how good your service is, I haven't had a day of hassle.
Thanks Trish and Rachelle This has been quite a job. I know that the CC&A team have put in a great deal of effort and really backed the client here. We really appreciate this - and it reminds us why we are CC&A clients.
This is a short mail to say the service levels the we receive from your staff is EXCELLENT. We have had small claims and had these processed with your company so quickly and the turnaround time received from Bangeni is excellent. She is always chasing you for documents and always keeping you updated on the progress of your claim. Another owner in our complex also commended her for her efficient service. Keep it up.
Good afternoon All I can say is WOW!! What fantastic service. I've been with CC&A Insurance for a number of years and have always had superb customer service. You are a company that goes beyond the call of duty for your clients. Having had a long hard day at work and making frantic final arrangements to leave the country to teach overseas in the next 2 weeks, I have been running around panicking to ensure all was in order. Julie assisted me with each and every query and concern that I had and totally put my mind at ease. This is something extraordinary that one doesn't come often come across. Julie's service was professional. caring, compassionate and most importantly - I could hear that she cared. Thank you so much, this is truly a company that should be proud of it's employees - I will ALWAYS be insured through CC&A and I will ALWAYS recommend you guys to my friends, students, family and colleagues.
Just to let you know I am very impressed with your service--------------very slick, quick, and thorough.
Hi Lolly, Thanks again for your truly outstanding service, and cannot sing the praises of CC&A Insurance and yourself, in particular, enough!