I want to thank CC&A and Nerissa for the efficient way in which this claim was dealt with. I also want to thank Justin from SA cellular for his quick service and delivery. Highly appreciated.
I wanted to tell you that I had a geyser in my mom cottage burst earlier this week. I was not sure if this incident was covered under our home insurance. I popped into CC&A and Coleen and Rachelle helped me. They were both magnificent, and helped me to understand and solve my problem. I always get excellent service from CC&A, and wanted to share with you that I think you guys are absolutely the best..!!!!
The Revd. Fr. Thami Tembe
I want to take this opportunity to thank your Company for good years we have worked together, thank you for your company policy for Eveready to listen and to help. Without hesitation I will refer as many people as I can to you guys. Thank you so much, God Bless you and your families.
Dear Rachelle, Thank you for your usual amazing efficiency.
Good Afternoon Nerissa, May I compliment you for handling this claim in such a professional and prompt manner . Good service is so rare find in South Africa these days, keep it up !
Hi Rachelle Thank you for your speedy response and service on any issues I have, keep up the excellent work you doing.
I would like to appreciate the excellent service from Lolly on my daughter’s cellphone claim. It was superefficient. It is greatly appreciated.
Dear Bangeni, Attached are all the documents you required. I want to take this opportunity of thanking you for your incredibly efficient service, it was a pleasure to deal with you.
Dear Nerissa, I would like to extend a massive thank you to CC&A for assisting me this week when I could not start my car. I am so impressed with the prompt and efficient service I received. I thank you all again for the amazing service, keep it up!
Leigh McLean thanks Rachelle for the great service provided settling his recent claim and is thankful Rachelle looks after him and his family.
Steve Mangold compliments you, Nelga, for the Great Service you have provided him, he has really enjoyed dealing with you.
Good Day Julie, I'm grateful for the great service I have received from you over so many years. I've always felt protected. Thank you, MJ Burke.
Good day Kogie, Just want to thank you for your prompt and efficient service. IT IS ALWAYS SUCH A PLEASURE TO DEAL WITH YOU!!! Regards, Alta
Hi Julie, Thank you for truly Outstanding service.
Dear Malcolm, Hearty congratulations, indeed! Your business, founded on the rock - the ethos - of solid service, has surely stood the test of time. A Half-Centenary. What a milestone! And, what a personal accomplishment to have led your team from strength-to-strength, into the 21st Century, and well through the second innings. Mal, you have much to be proud of. And I know, Col is walking fondly beside you. As always, Kim
On behalf of the shareholders, management and staff of Amozalogix (Pty) Ltd we extend our heartfelt congratulations for hitting a half century. We wish you nothing but the best for the future and look forward to continuing our mutually beneficial relationship.
Congratulations Malcolm and Duncan, a great achievement by you and your team. It has been a great ten odd years we have done business together and I would and do recommend you and your companies services at any given opportunity. Take a bow gents.
Philip & Rentia
Congratulations Malcolm! It is a great achievement, and a well deserved achievement! Always the extra mile!
Hi Malcolm& Duncan , Congratulations on CC&A ‘s 50yrs .From the day I introduced you guys to the Hoopers Volkswagen Business ,the Customer Care & Service has been professional and outstanding from The Team. Keep it up, all the best .
Dear Lolly, I just want to say a very heartfelt thank you to you for sorting out the insurance claims for my Toyota Avanza. I know that you ‘went the extra mile’ for me, and I appreciate it so much. You are a great asset to CC&A in the way you handle things.
Romeo & Sheila
Good Day Rachelle, Outstanding service received following our recent claims. Words cannot express our Thanks for the assistance we received from you.
Hi Bangeni, Thank you for your Excellent Service!
I would like to thank Lolly for her amazing service. It's been an absolute pleasure dealing with your team Lee, keep up the good work.
Hi Melanie, Thank you so much for your amazing work on a Thursday afternoon it is much appreciated, that's what I call good service.
Hi Ronel, Thank you very much and thank you all for sorting out the claim so quickly and easily. I really appreciate it, CC&A is so Awesome to deal with and you definitely take the stress out of a stressful situation.
Hi Ronel, Many thanks for all your assistance in this matter, I sing the praises of CC&A Insurance Brokers where ever I can.
Hi Julie, Thank you for your prompt response, SA needs more efficient people like you.
Hi Ingrid, thanks for your prompt and efficient response it is always a pleasure dealing with people of your calibre, you certainly set the bar high.
Thanks once again Ronel for your great work and efficiency.
A note to say that a few months back I had to have my car repaired. I was going through a stressful time... Lolly was incredible in the way she handled my situation. She answered my calls, kept me at ease and all was sorted in a friendly professional way. I have been with your insurance company for nearly fifteen years. I always tell people about the company. I will never change despite the fact that I always get offered other deals. I can rest knowing my assets are in excellent hands.
Thanks once again Ronel for your great work and efficiency.
Hi Joanne, Thank you once again for your sterling service. Kind Regards.
Hello Bangeni, Thank you for being so accommodating and assisting. World class service as always. Many thanks
Hi Lee, Thank you so much for your efforts. CC&A ROCKS ! ALWAYS.
Hi Rachelle, You are unquestionably the nicest Rachelle that I have ever dealt with in my absolutely entire life. Thank you.
Hi Ronel, Just wanted to say thank you for the assistance in processing my claim for the stolen spare wheel. I have replaced it and all is order! Great service from your side!
Thank you as always Kogie, I have been with your company for years and would not ever change, the service is brilliant.
Hi Lee, (Motor Recovery Costs Compliment) Wow, this is such Good News, Could not be more grateful to you. This really is amazing and will help me so much right now, Thank you guys, best Insurance team ever!
Hi Ronel, I would just like to thank you for your fast help and response I got from your service.
Greetings Bangeni, I hope this finds you well. I would like to take this opportunity to thank you for your efforts in making this claim a swift one. The money for repairs has been deposited into my account. Once more, thank you and keep up the great work that you do.
Hi Rachelle, Have been meaning to drop you a mail just to say thank you so much for taking care of Win's insurance claim the way you have. He is rather fussy about his car and you have just been so accommodating - much appreciated, thank you!
Rachelle is helping me, she is being fantastic!
Hi Ingrid, Thanks for your prompt and efficient response it is always a pleasure dealing with people of your calibre, you certainly set the bar high.
I have sent a thank you to Rachelle but as her manager I would like to say I am over the moon with the service I have received. She is amazing and most times Managers are not aware of how good their staff members are. Thank you for the amazing service she is one in a million and I deal with lots of people.
I would like to sing the praises of Joanne Buchanan and CC&A. The beginning to end process relating to our insurance cover through CC&A has been an absolute pleasure. What a wonderful team. Thank you, Thank you, Thank you..!!
Hi Ingrid, Thank you for wonderful service. Have a great day!
I'd like to bring your attention to the excellent service my husband and I have received from Kogie Gounden at your Kloof branch. She has gone above and beyond her mandate to assist us and, as a result, we will both continue to use CC&A as our preferred insurance brokers.
Thank you Candice for your prompt and efficient service.
Hi Candice, I posted on Facebook how wonderful CC&A is and how well you guys have dealt with my claim from the storm. I gave your name for people to contact. It is amazing how many people are having problems with claims, and still haven’t had any repairs done because the contractors on the insurance’s panel are all too busy.
Good morning, Thank you for outstanding service. Repair was completed by 12pm.
Hi, Thank you so much for your patience. Always good service with your company.
Hi, Rachelle Your service is nothing short of exceptional well done and once again.
Hi, CC&A Insurance has been the best move ever. Melanie is always on the call. Service is great and price is competitive. Highly recommend.
Hi, Just a quick note to compliment Ingrid on her quality service, attention to detail and a wonderful sense of urgency. After chatting to her I scanned the document back to her and her request was “get it to me soonest” so we can process your with request today… this is what I call excellent
Dear Rachelle, Thank you for your professionalism, and going the extra mile to assist.....it talks volumes about you & your Co.
Thank you very much Ronel..!!! Please thank Malcolm and CC&A Team for their excellent service.
Hi Rachelle, I would just like to thank you for all your assistance with the two recent claims I submitted. It's a pleasure doing business with you and you do your company proud.
Thanks Lolly you are an absolute star and such a pleasure to deal with.
Good Morning,, I have just found Rachelle to be fantastic and she is really an asset to your company. She is caring and compassionate which is so wonderful as I am sure that most people dealing with her have suffered some form of loss (like I did). She is very efficient and her communication is excellent. Even if I was offered a much cheaper insurance rate, I would not change companies because of the service that I receive from her. Rachelle is an outstanding employee and of great value to your company.
Hi Candice, Just wanted to say WOW!! Excellent service from you guys early hours of this morning! Huge Thank You and sorry to have woken you. Take care and enjoy the rest of your weekend
Hi Rachelle, Many thanks for your wonderful service! It is greatly appreciated
Hi Bangeni, Many thanks for your assistance with this claim. Your service has been outstanding and your patience extraordinary.
Dear Melanie, Thanks you for the excellent service and feedback. Should have never left you guys.
Dear Rachelle, Thank you very much for ensuring my claim was dealt with so efficiently and promptly The money was paid into my account on Friday. It is service like yours that restores one’s faith in the insurance industry.
Good morning Candice I just want to take the time to thank you for your speedily efforts yesterday, on helping me get my car. Many thanks and have a great day.
Hi Bangeni, A million thanks for taking the trouble to speak on my behalf to Management, and I really do appreciate what you have done.
Hi Candice, I want to congratulate CC&A’s staff for the incredible competence that I experience every time I call your office. The call is answered immediately, I’m put through to the correct person, I get the information required immediately, or soon thereafter by email. This is such a breath of fresh air when dealing with companies today. When I call the bank I have 1 in 5 chance of them answering and when they do I have to press all sorts of buttons and 10 minutes later I’m either at the wrong place and have to start all over again or the call is merely terminated. So I revert to email and then receive 3 varied out of office responses. After threatening, and if I’m lucky, I may get assistance. This accolade is not based on a comparison to other companies but purely on the level of competence experienced that in turn assists all of us to be more productive in what is expected of us. Well done.
Hi Candice, Many thanks once again for your excellent customer service. It is so great dealing with you as everything is prompt and so efficient. Much appreciated.
Kind Regards, Yolandi
Dear Lolly, That is Great! Thanks very much! Also, Thank you for your wonderful service in dealing with our claim. It was a pleasure dealing with you !!
Kind Regards, Bronwen
Hi Lolly, Thank you so much for your impeccable service. I really don't think it could be any better!!
Many thanks Grethe
I hope you, your family and colleagues are well.
I just had to drop you a line today and let you know I was thinking of you and your awesome team at the top of Fields Hill today.
We have our first insurance claim since living in the US. We have a pipe that appears to have burst under the slab of our house. Fortunately we caught it quick and at first glance the damage is minimal. I'm told to expect anywhere between $1,200 and $3,000 for repairs.
So I called the insurance co after getting so many conflicting stories from friends and plumbers in what the best course of action would be.
The insurance company seemed nice enough, but I'm simply a number in this big wheel. They offer no advice in the fear of getting sued and it will take 48 hours for the loss adjuster to contact me.
Our deductible is $1,000 which is pretty standard.
I miss being able to pick up the phone to get good honest advice from friendly humans!
South Africans are such good people!
Have a Terrific Tuesday!
Group Claims Specialist
Hi Mr. Ntombela and Judy
Judy I did say I would keep you updated in respect of developments or any difficulties experienced in regards to the claim however your Insurance Brokers CC&A - Duncan and their Claims Manager Lee Gouws ensured that the claim was dealt with by your insurers with such professionalism and efficiency that the claim has now been finalized.
The service from CC&A was phenomenal.
We have also only experienced exceptional service from them
Thank you Kogie. I really appreciate your good customer service. All the best in the near future
Thank you so much Kogie for your ever present efficient service. Many people tell me to switch to cheaper insurance providers but I continue to get such efficient service with CC&A. Most times it is more than just the money.
The water in the dining room leak is fixed; the water leak in the garden is resolved; the electric fence is fixed; the burglar alarm is fixed; the holes in the wall are fixed; and Merle's car is fixed---and we got the R1000 refunded. A very sincere thank you for so professionally handling this series of disasters---I have said before that you are a STAR---and all the above proves it again.
Amazingly prompt and efficient service. Many thanks.
Thank you, Candice, for your fantastic support with regards to my son’s accident – unbelievable service!
I’m always happy with the service I get from CC&A, especially the lovely Rachelle McIntyre!
It’s such a pleasure dealing with a company like CC&A! Thank you for your efficiency and professionalism.
Bangeni, thanks so much for your prompt and efficient service. I never expected it to happen so fast. Much appreciated!
Over the years I have heard awful stories about the dramas and excuses provided by insurance brokers when submitting claims, but this has been such a straightforward and stress-free experience. While people always complain when things don’t go as planned, they seldom take the time to compliment when the experience is a pleasant one, so I just wanted to take the opportunity of doing that. Many thanks for all your efficiency and assistance!
Thank you for all your help. We really appreciate your kindness and professionalism. Thank you for immediately attending to broken glass – we are really blessed to have chosen an insurer such as CCA. Thank You
Dear Lolly, I can’t begin to express my gratitude and admiration for the wonderful service and assistance I’ve received from you regarding this, and all other claims I’ve had with CC&A You are a superstar. I have and will continue to promote and recommend CC&A to all my friends and acquaintances.
Good day, Thank you very much for the feedback. I would like to put on record that it has been a pleasure dealing with you Bangeni. Many thanks
Hi Ladies I want to say thank you for the passed 10-odd years of outstanding service! I will, without a doubt, continue to recommend your services to all my friends and family, as I have in the past. I don't think you guys appreciate just how good your service is, I haven't had a day of hassle.
Thanks Trish and Rachelle This has been quite a job. I know that the CC&A team have put in a great deal of effort and really backed the client here. We really appreciate this - and it reminds us why we are CC&A clients.
This is a short mail to say the service levels the we receive from your staff is EXCELLENT. We have had small claims and had these processed with your company so quickly and the turnaround time received from Bangeni is excellent. She is always chasing you for documents and always keeping you updated on the progress of your claim. Another owner in our complex also commended her for her efficient service. Keep it up.
Good afternoon All I can say is WOW!! What fantastic service. I've been with CC&A Insurance for a number of years and have always had superb customer service. You are a company that goes beyond the call of duty for your clients. Having had a long hard day at work and making frantic final arrangements to leave the country to teach overseas in the next 2 weeks, I have been running around panicking to ensure all was in order. Julie assisted me with each and every query and concern that I had and totally put my mind at ease. This is something extraordinary that one doesn't come often come across. Julie's service was professional. caring, compassionate and most importantly - I could hear that she cared. Thank you so much, this is truly a company that should be proud of it's employees - I will ALWAYS be insured through CC&A and I will ALWAYS recommend you guys to my friends, students, family and colleagues.
Just to let you know I am very impressed with your service--------------very slick, quick, and thorough.
Hi Lolly, Thanks again for your truly outstanding service, and cannot sing the praises of CC&A Insurance and yourself, in particular, enough!