I have just found Rachelle to be fantastic and she is really an asset to your company. She is caring and compassionate which is so wonderful as I am sure that most people dealing with her have suffered some form of loss (like I did). She is very efficient and her communication is excellent.
Even if I was offered a much cheaper insurance rate, I would not change companies because of the service that I receive from her.
Rachelle is an outstanding employee and of great value to your company.